For information concerning product return and warranty, please contact us by phone at +43 720 022252 or e-mail us at info@milvu.com. More information and additional conditions can be found in the text below.

Right of withdrawal

You have the right to withdraw from this contract within 14 days of delivery without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, take possession of the goods. To exercise your right of withdrawal, you must inform us – milvu.com (phone: +43 720 022252 weekdays from 08:00 to 19:00; email: info@milvu.com) of your decision to withdraw from this contract. You may use the attached model withdrawal form but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a different type of delivery than the least expensive standard delivery offered by us), within fourteen days from the day we receive notice of your withdrawal from this contract, unless we specify that it will take longer. We will use the same payment method that you used for the original transaction for this refund unless expressly agreed otherwise; in no case will you be charged any fees for this refund. We will collect the goods from you at no cost.

Free returns within 365 days

If you are not 100% satisfied with the product of good quality, you can return it within 365 calendar days and get a full refund. We'll take care of the returned items – we'll pick them up for free within 10 working days unless agreed otherwise.

Conditions for eligibility:

• The returned item must be in its original, pristine packaging. Note: For product inspection, you may remove the tapes used to seal the package.
• Assembled or attempted to assemble furniture cannot be returned.
• The product must remain undamaged by the buyer.
• The product must contain its original commercial appearance (an intact label, undamaged protective film, etc.) and must retain its usable properties. Note: This clause does not apply in case of the return of a defective product.
• The returned product must be of the same complectation as it was originally received by the buyer.
• The used product cannot be returned.
• We will be able to pick up the returned goods where the cargo minibus can access.

Return process

To return items within 365 days of delivery, please contact us at info@milvu.com or by phone at +43 720 022252 providing the exact name or code of the items you wish to return and your order number. Alternatively, you can complete the return form below.

Refunds

We will transfer the refund to your bank account the day after the furniture is returned.

24-month quality guarantee

All furniture comes with a 24-month manufacturer's warranty. The warranty information can be found in a product description field along with other product specifications.

Before assembling furniture, we recommend carefully inspecting it and ensuring that the product does not have any visible defects. We also recommend keeping the original packaging. Information about the product model, which is provided on the product packaging, may be required during the warranty service.

Warranty validity conditions:

• When assembling the furniture, the buyer adheres to the assembly instructions.
• The product has been used for its intended purpose and maintained according to the specified maintenance rules.
• Warranty applies to defects in product quality caused by the fault of the manufacturer and transportation by the seller's transport.
• The manufacturer's warranty does not apply to naturally worn parts of furniture and furniture fabric.

The buyer is not eligible for warranty coverage in these instances:

• The goods were damaged due to the buyer's fault.
• The furniture was damaged due to force majeure events.
• The furniture was modified by the buyer.

If you notice any product defects during the warranty period, please contact us by email at info@milvu.com and include a photo or other visual material (video) clearly showing the defects.

We work with various suppliers, so the duration of warranty services may vary. Delivery of warranty parts typically takes 10–20 business days from the date the warranty is registered. Please note that the manufacturer’s warranty does not cover naturally worn furniture parts or fabrics.

If you discover after purchase that a product is of poor quality, you have the right to return it within 24 months from the date of delivery. In this case, we will either replace the defective product with a high-quality item at no cost or refund the amount paid. We will collect returned items within 10 business days.

All returns will be processed in accordance with Austrian laws

If you discover after purchasing any of these goods that they are of poor quality, you have the right to return them to us within 24 months from the date of delivery. We can also collect the items free of charge using our own transport. In this case, a defective product will either be replaced with a high-quality item at no cost or you will receive a full refund. Goods of unsatisfactory quality are replaced or returned in accordance with the 'Rules for the Return and Exchange of Items', approved on June 29, 2001, by the Regulation of the Minister of Economy No. 217.